Client Success Manager
Warwick, RI
Full Time
Mid Level
At CORE Higher Education Group, we are redefining the higher education landscape by simplifying and enhancing clinical placements, competency assessments, and student engagement. With over 16 years of experience, we deliver innovative software solutions that streamline clinical education for hundreds of programs nationwide. Join our mission-driven team and elevate your career with a company that is a trusted partner to colleges, universities, and organizations across the U.S.
Now, we've joined forces with PeopleGrove, and we are expanding our capabilities to drive meaningful outcomes through engagement and experiential education. PeopleGrove is a leader in mentorship, career outcomes, and community connection. Together, we are empowering institutions to deliver transformative learning experiences—bridging academic and professional journeys and preparing students for real-world success.
Our combined expertise enables colleges and universities to foster vibrant communities, provide personalized mentorship, and expand experiential learning opportunities on a scale that ensures students are career-ready. By integrating clinical and non-clinical experiential education with data-driven engagement strategies, we help institutions create lasting value for students, alumni, and their broader communities.
With a team of over 100 professionals in the U.S. and India, we are passionate about transforming higher education. Our solutions enable educators to focus on what matters most—student success—while driving measurable outcomes that enhance institutional effectiveness and reputation.
At the heart of our mission is innovation, impact, and a commitment to shaping the future of education. Join us in empowering institutions to prepare students for success in their educational and professional journeys.
Why CORE: https://corehighered.com/why-core
Position Description:
We are looking for a Client Success Manager to join our growing team and work closely with our higher education customers, promote account retention, and provide exceptional customer support. Ideal candidates will have experience working in a client-facing role at a B2B SaaS company, genuine passion for customer success, and openly embrace challenges and change in a fast-paced environment.
Key Responsibilities:
Join us at CORE Higher Education Group for an opportunity to make a real difference in the intersection of technology and education. Apply now to be part of our results-focused team dedicated to innovation in B2B SaaS.
CORE Higher Education Group is an Equal Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Now, we've joined forces with PeopleGrove, and we are expanding our capabilities to drive meaningful outcomes through engagement and experiential education. PeopleGrove is a leader in mentorship, career outcomes, and community connection. Together, we are empowering institutions to deliver transformative learning experiences—bridging academic and professional journeys and preparing students for real-world success.
Our combined expertise enables colleges and universities to foster vibrant communities, provide personalized mentorship, and expand experiential learning opportunities on a scale that ensures students are career-ready. By integrating clinical and non-clinical experiential education with data-driven engagement strategies, we help institutions create lasting value for students, alumni, and their broader communities.
With a team of over 100 professionals in the U.S. and India, we are passionate about transforming higher education. Our solutions enable educators to focus on what matters most—student success—while driving measurable outcomes that enhance institutional effectiveness and reputation.
At the heart of our mission is innovation, impact, and a commitment to shaping the future of education. Join us in empowering institutions to prepare students for success in their educational and professional journeys.
Why CORE: https://corehighered.com/why-core
Position Description:
We are looking for a Client Success Manager to join our growing team and work closely with our higher education customers, promote account retention, and provide exceptional customer support. Ideal candidates will have experience working in a client-facing role at a B2B SaaS company, genuine passion for customer success, and openly embrace challenges and change in a fast-paced environment.
Key Responsibilities:
- Strategically manage your portfolio of accounts by building personal relationships with multiple contacts within each account, developing account action plans, and executing intervention plans when necessary.
- Answer day-to-day client questions and offer best practices and improved workflows related to our software.
- Train clients and their staff on our software.
- Implement new clients through 1) needs assessment, 2) configuring our software, 3) data management and import, and 4) customer training.
- Perform quarterly business reviews (QBRs) with your client accounts
- Demonstrate new product features.
- Increase customer ACV by initiating regular customer conversations for expansion opportunities.
- Maintain detailed notes on customer interactions, communication, and status in Salesforce / CRM.
- Provide feedback to the programming/development team on suggested feature enhancements.
- Participate in sales demonstrations to support the sales team by serving as the product expert.
- 2+ years in client success/customer service or related experience
- Exceptional technology skills with a strong aptitude for mastering new software programs
- A high level of accuracy and attention to detail
- A sense of urgency, curiosity, and initiative
- Excellent communication (written/verbal) and interpersonal skills
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic, and with a “can-do” attitude
- Strong problem-solving skills
- Ability to multi-task and complete tasks quickly and efficiently
- Ability to organize and prioritize daily activity
- Project management experience a big plus
- Experience in healthcare, technology, or higher education a plus
- Experience with Microsoft Office Suite, SalesForce, and Hubspot a plus
- Bachelor's degree or equivalent.
- Competitive salary aligned with experience
- Annual performance bonus
- Generous PTO policy
- Comprehensive medical, dental, and vision plans
- 401K with a substantial company match and complimentary financial planning services
- Company-paid life insurance and disability benefits
- A vibrant work atmosphere that is fun, friendly, casual, and collaborative
Join us at CORE Higher Education Group for an opportunity to make a real difference in the intersection of technology and education. Apply now to be part of our results-focused team dedicated to innovation in B2B SaaS.
CORE Higher Education Group is an Equal Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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